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Nexmo Welcomes Tropo Customers
At Nexmo, the Vonage API Platform, we hate to see anything disrupt communication between businesses and their customers. With ...
APIs: A Key Part of Any Digital Transformation Strategy
Hospitals. Pizzerias. Dentist offices and tax law firms and big box retailers. Today, nearly every business out there is ...
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Bots, Assistants, and AIs: What Roles Do They Play in Customer Communication?
Automation in customer communication has long been a tempting prospect. From IVRs to newsletters to marketing automation systems, the ...
The Customer Experience is Crucial. Here’s How Communications APIs Can Transform It
Our already customer-driven business world has become increasingly experience-crazed over the past decade. That's true in retail, where decision-makers ...
Why Nexmo’s Customer-Focused Culture Makes All the Difference to Our Customers
As someone who has spent the better part of the past 25 years interviewing customers of tech companies in ...
AI in Contact Centers: Bringing Real-Time Intelligence into the Conversation
Creating an engaging and satisfying customer experience can be a real challenge for even the most technologically sophisticated contact ...
iGaming Is Coming to the United States—and Communications APIs Can Fuel Its Growth
Earlier this year, the United States Supreme Court ruled in favor of allowing states to legalize gambling on individual ...
Choosing an API Vendor: Three Critical Biz-Relationship Qualities to Consider
A strong API vendor relationship can be a make-or-break factor for organizations. The vendor's ability to maintain a relationship ...