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In Retail, Chatbots Underscore the Benefits of APIs
R2-D2. Rosie. KITT. As decades of famous science fiction robots show, a future with automated assistants has long been ...
How a Private Voice Connection Protects Privacy and Revenue
As businesses and customers have come to rely on virtually unlimited digital communication to procure services and exchange information, ...
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SwipedOn Developer Story
We’ve all done the same dance. You’re visiting someone at their office. As you wait in line at the reception ...
Expand Your Global Reach with Native-language Text to Speech
"The limits of my language means the limits of my world."—Ludwig Wittgenstein Language is one of those rare things that ...
When Voice Technology Moves On and Customers Follow: Connecting PSTN and IP Calls
In the early days of VoIP (voice over IP), the limited bandwidth of internet telephony led to low-quality calls ...
In the Omnichannel Customer Experience, Consistency and Context Matter
It's a story we all know: A customer experiencing a complex problem has to spend the first 10 minutes ...
Digital Transformation Strategy and Customer Engagement: No Longer Optional
Digital transformation continues to garner a lot of attention, but savvy professionals knew by the end 2016 that major ...
Nexmo onAnswer Uses Precall Prompts for Smoother Call Experiences
How many times have you suffered through an awkward start to a conversation like this? Driver: Hello? Passenger: Hi...Steve? Driver: Yes. Is ...