Three years ago, Coca-Cola removed voicemail from their corporate headquarters. Rather than being a one-off, it seemed to be ...
The contact center can be a challenging place. Customers sometimes have a tough time calling in, agents often ...
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"The limits of my language means the limits of my world."—Ludwig Wittgenstein Language is one of those rare things that ...
How many times have you suffered through an awkward start to a conversation like this? Driver: Hello? Passenger: Hi...Steve? Driver: Yes. Is ...
As anyone who has tried to set up automatic lighting in their home can attest, a device employing a ...
Managers: they're an undervalued resource. Besides keeping employees motivated and ensuring your organization maintains cross-functional collaboration, they also provide ...
We've all been there: waiting on hold as a recorded voice tells us that our business is important and ...
Effortless interaction between humans and computers, so smooth that the humans don’t even realize they’re conversing with a machine. ...
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