Concerns about automation are not new. It was 1930 when the economist John Maynard Keynes coined the phrase “technological ...
For the average device-toting consumer, communicating through numerous channels is second nature. It's the businesses they engage with that ...
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In today's hyper-competitive business environment, companies need to leverage technology solutions in order to keep up with competitors and ...
Automation in customer communication has long been a tempting prospect. From IVRs to newsletters to marketing automation systems, the ...
When it comes to enhancing digital solutions, product managers are often hard-pressed to keep up with the times, especially ...
There was a time when contact centers seemed largely immune to the demands of technological progress. Though contact center ...
Creating an engaging and satisfying customer experience can be a real challenge for even the most technologically sophisticated contact ...
For many years, companies with global customer support operations could only dream of conducting voice communications with their customers ...
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