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Voicemail’s dead. What now?
Three years ago, Coca-Cola removed voicemail from their corporate headquarters. Rather than being a one-off, it seemed to be ...
Enhancing the Contact Center with Nexmo Voice
The contact center can be a challenging place. Customers sometimes have a tough time calling in, agents often ...
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Expand Your Global Reach with Native-language Text to Speech
"The limits of my language means the limits of my world."—Ludwig Wittgenstein Language is one of those rare things that ...
Nexmo onAnswer Uses Precall Prompts for Smoother Call Experiences
How many times have you suffered through an awkward start to a conversation like this? Driver: Hello? Passenger: Hi...Steve? Driver: Yes. Is ...
Queue and Route Callers to the Most Qualified Agent with the Nexmo Voice API
As anyone who has tried to set up automatic lighting in their home can attest, a device employing a ...
Cross-Functional Collaboration: Use Managerial Input to Make Customer Communications Shine
Managers: they're an undervalued resource. Besides keeping employees motivated and ensuring your organization maintains cross-functional collaboration, they also provide ...
Bot Usability and User Experience Goals: Do’s and Don’ts
We've all been there: waiting on hold as a recorded voice tells us that our business is important and ...
For Customer Service Chatbots, Promise Is Ahead of Performance
Effortless interaction between humans and computers, so smooth that the humans don’t even realize they’re conversing with a machine. ...