In Context

The next-generation communications blog from Nexmo

Category: Contact Centers

The Communications Trends Defining Next-Gen Customer Engagement

June 26, 2017 Published by // // // // // //

I recently had the opportunity to speak with Head of Platform Marketing Francisco Kattan and Head of Voice Products Roland Selmer for the debut episode of our video series Communications in Context. The conversation centered on emerging trends that are defining how savvy businesses need to engage their customers. It was a rich topic that […] Read more »

Human Plus AI Conversations in the Contact Center

June 1, 2017 Published by // // // //

In this Communications in Context video segment, Head of Platform Marketing Francisco Kattan explains human plus conversations, an emerging customer engagement concept where artificial intelligence makes human agents more efficient and customers happier. (To read the full transcript, scroll below the video.) Human Plus AI in the Contact Center (Full Transcript) Francisco Kattan, Head of […] Read more »