- Cloud Communications
- Contact Centers
- Customer Support
- Giving Back
- User Acquisition
Queue and Route Callers to the Most Qualified Agent with the Nexmo Voice API
As anyone who has tried to set up automatic lighting in their home can attest, a device employing a ...
Cross-Functional Collaboration: Use Managerial Input to Make Customer Communications Shine
Managers: they're an undervalued resource. Besides keeping employees motivated and ensuring your organization maintains cross-functional collaboration, they also provide ...
Never miss a post!
Subscribe to your preferred edition of Nexmo's next-generation communications blog to get the latest posts delivered to your inbox.Select Your Subscription Edition
Bot Usability and User Experience Goals: Do’s and Don’ts
We've all been there: waiting on hold as a recorded voice tells us that our business is important and ...
For Customer Service Chatbots, Promise Is Ahead of Performance
Effortless interaction between humans and computers, so smooth that the humans don’t even realize they’re conversing with a machine. ...
The Communications Trends Defining Next-Gen Customer Engagement
I recently had the opportunity to speak with Head of Platform Marketing Francisco Kattan and Head of Voice Products ...
Human Plus AI Conversations in the Contact Center
In this Communications in Context video segment, Head of Platform Marketing Francisco Kattan explains human plus conversations, an emerging ...
Contact Center Evolution: What’s Changing and Why
I had the opportunity to participate in a panel discussion at the Opentalk conference where we discussed how the ...