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Human Plus AI Conversations in the Contact Center
In this Communications in Context video segment, Head of Platform Marketing Francisco Kattan explains human plus conversations, an emerging ...
The Omnichannel Customer Experience Explained
In this Communications in Context video segment, Head of Voice Products Roland Selmer breaks down the omnichannel customer experience ...
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3 Key Trends Shaping Customer Engagement
In this Communications in Context video segment, Head of Platform Marketing Francisco Kattan identifies three emerging trends in communications ...
A History of Telecommunications: How Telecoms Became Just Another Interface
Scroll through our interactive timeline to learn how telecommunications went from an expensive monopoly service to a commodity that ...
3 Top Communication Industry Trends: APIs, Digital Strategies, Real-time Communications
As I assess the key developments shaping communication industry technology today, three trends jump out: The ...
Introducing the Nexmo API Extension for Zoho CRM
Why are we so happy to announce the integration of Nexmo communications APIs with Zoho, the cloud CRM and ...
How Artificial Intelligence in the Contact Center Will Work
The contact center of the future will anticipate a customer’s inquiry and predict what they’ll want to talk about. It ...
Enhance Your Applications with Contextual Voice Capabilities
Even in these days of ubiquitous text and chat communications, voice still plays a significant role in the way ...