Blog

Category: Cloud Communications

Enhance Your Applications with Contextual Voice Capabilities

March 16, 2017 Published by // // // //

Even in these days of ubiquitous text and chat communications, voice still plays a significant role in the way people connect with brands and with each other. Voice enables customer experiences that aren’t possible with text alone. If your applications are using only text for customer interactions, you may be missing out on a number […] Read more »

Harness the Power of Contextual Communication for Better Customer Experiences

March 8, 2017 Published by // // // //

A buzz has developed around the concepts of contextual communication and omnichannel communication in the business world and for good reason.  These concepts can have a powerful impact on a critical, yet too often failing, aspect of any business: customer experience.  The state of customer service today, for example, is broken. Long hold times, generic […] Read more »

How to Make an Outbound Text-to-Speech Phone Call with Node.js

January 12, 2017 Published by // // // //

This is the first of a two-part Voice API tutorial on making and receiving phone calls with Node.js. It continues the “Getting Started with Nexmo and Node.js” series, which followed our Getting Started series on SMS APIs. See links to prior tutorials in these series at the bottom of the post. The Nexmo Voice API […] Read more »

Webinar: What You Can Learn About Contextualized Communications

December 8, 2016 Published by // // // // // //

The concept of contextualized communications has been around for years. The term is a reference to a form of communication where all the relevant information is brought forth to the right people at the right time to allow for a better user experience. But why is this type of user experience important for end users? […] Read more »

The Future of Customer Engagement: 3 Key Trends to Watch in 2017

December 5, 2016 Published by // // // //

In the early 1980s, children at a school in Nicaragua did something remarkable: they spontaneously created a language. Brought together for the first time in a school for deaf children, they had no shared sign language and so they developed their own. The result, ISN (Idioma de Señas de Nicaragua), is a grammatically complex, expressive […] Read more »

Leading Fintech Provider Auka Scales Customer Communications with Nexmo

December 2, 2016 Published by // //

With the increasing popularity of the sharing economy and mobile payments, leading Norwegian fintech provider Auka looked to empower financial institutions and retail banks with mobile payment technology. The Auka cloud-based platform allows retail banks to offer mobile payment capabilities to its corporate and merchant customers with minimal cost, risk and complexity. Equipped with Nexmo’s […] Read more »

Webinar: Enhance your Existing Application with Contextual Voice Capabilities

October 18, 2016 Published by // // // // //

Application users are increasingly expecting flexible and contextualized communications. These savvy users expect to interact with your application over multiple channels; including SMS, Voice, and Chat. With Nexmo’s new Voice API you can easily add contextual voice communication to your existing applications. Learn how to add feature-rich voice capabilities to your existing applications. In this […] Read more »

Nexmo Helps AWS Deliver SMS through Amazon Simple Notification Service (SNS)

July 14, 2016 Published by // // //

Today we announced a collaboration with Amazon Web Services (AWS), an Amazon.com company, to help it deliver SMS messages through Amazon Simple Notification Service (Amazon SNS). The Nexmo cloud communications platform extends the innovative capabilities of the Amazon SNS suite to help meet the growing demand for global SMS capabilities. With Nexmo, AWS can extend global reach, quality assurance […] Read more »

Using the Cloud to Enhance CX in Financial Services

June 15, 2016 Published by //

Cloud-based communication solutions are revolutionizing the way financial services companies talk to their customers, by making it easy to verify users, authenticate transactions and notify customers of account activity without compromising the customer experience. Here are the top 7 ways to use cloud APIs to enhance CX in your financial applications and services: Drive Conversion and Increase Revenue […] Read more »

How the Home Delivery Industry Uses Cloud Communications

May 3, 2016 Published by // //

The increasing adoption of smartphones has created the need for real-time, contextual communication. Today’s consumer expects customer support across a growing number of channels including social networks, chat apps, voice, and text. The delivery, last mile and logistics industries are at the forefront of this phenomenon as they try to keep up with this customers’ expectations of a seamless, […] Read more »