In Context

The next-generation communications blog from Nexmo

Category: Cloud Communications

The Communications Trends Defining Next-Gen Customer Engagement

June 26, 2017 Published by // // // // // //

I recently had the opportunity to speak with Head of Platform Marketing Francisco Kattan and Head of Voice Products Roland Selmer for the debut episode of our video series Communications in Context. The conversation centered on emerging trends that are defining how savvy businesses need to engage their customers. It was a rich topic that […]
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How Businesses Can Tap Into Customer Engagement Trends

June 15, 2017 Published by //

In this Communications in Context video segment, Head of Voice Products Roland Selmer and Head of Platform Marketing Francisco Kattan offer advice for businesses that want to tap into the leading trends in customer engagement. (To read the full transcript, scroll below the video.) How to Leverage Key Customer Engagement Trends (Full Transcript) Glen Kunene, […]
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Innovation with Communications APIs and Artificial Intelligence

June 8, 2017 Published by // //

In this Communications in Context video segment, Head of Voice Products Roland Selmer talks about the exciting innovation that will result from communications APIs gaining direct access to artificial intelligence technology. (To read the full transcript, scroll below the video.) Communications APIs and Artificial Intelligence (Full Transcript) Roland Selmer, Head of Voice Products at Nexmo: […]
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3 Tactics to Make Your Contact Center Millennial-friendly

June 6, 2017 Published by // // // // //

Have you heard? Voice is the hot new thing. We speak to machines with the same ease as when we’re conversing with humans. Yet something curious is happening: people are making fewer voice calls. In 2014, a Gallup poll found that 68% of American 18- to 29-year-olds—the oft-maligned, yet frequently exalted Millennials—had used text messaging a […]
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Human Plus AI Conversations in the Contact Center

June 1, 2017 Published by // // // //

In this Communications in Context video segment, Head of Platform Marketing Francisco Kattan explains human plus conversations, an emerging customer engagement concept where artificial intelligence makes human agents more efficient and customers happier. (To read the full transcript, scroll below the video.) Human Plus AI in the Contact Center (Full Transcript) Francisco Kattan, Head of […]
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The Omnichannel Customer Experience Explained

May 25, 2017 Published by // //

In this Communications in Context video segment, Head of Voice Products Roland Selmer breaks down the omnichannel customer experience and explains how businesses and developers can employ it to deliver exceptional customer experiences and high customer engagement. (To read the full transcript, scroll below the video.) What Are Omnichannel Customer Experiences? (Full Transcript) Roland Selmer […]
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