- Cloud Communications
- Contact Centers
- Customer Support
- Giving Back
- User Acquisition
Choosing an API Vendor: Three Critical Biz-Relationship Qualities to Consider
A strong API vendor relationship can be a make-or-break factor for organizations. The vendor's ability to maintain a relationship ...
Got Authentication Challenges? Let Two-Factor Authentication Help
Editor’s Note: After this story was scheduled to publish, news broke of a security hack at Reddit. Ars Technica wrote ...
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In Retail, Chatbots Underscore the Benefits of APIs
R2-D2. Rosie. KITT. As decades of famous science fiction robots show, a future with automated assistants has long been ...
Voicemail’s dead. What now?
Three years ago, Coca-Cola removed voicemail from their corporate headquarters. Rather than being a one-off, it seemed to be ...
The End of the Phone Number?
It’s two years since Facebook’s VP of Messaging Products, David Marcus, predicted the end of the phone number. So, ...
Digital Transformation Strategy and Customer Engagement: No Longer Optional
Digital transformation continues to garner a lot of attention, but savvy professionals knew by the end 2016 that major ...
What’s Involved in Customer Messaging Across Borders?
Reaching customers wherever they are is a common business objective. Successfully meeting that objective requires a communications strategy that ...
Reinventing the Retail Experience with In-store Analytics and Real-time Communications
E-tailers have the benefit of tracking cookies and web analytics tools to calibrate every aspect of the online shopping ...