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Digital Communications in Healthcare: A Perfect Day
The typical healthcare journey no longer begins and ends in the waiting room. Rather, it unfolds over time, across ...
Why We Need Telehealth to Reduce Consumer Costs in Healthcare
At a time when consumer healthcare spending is at an all time high, Mary Meeker asks if we are ...
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AI, Live Video and Your Smartphone Camera
As I speak with business leaders from around the world, I’m continually surprised by two important realities that seem ...
Principles for Security in Customer Data
Oil spills cause outrage. It’s easy to see their impact: sea birds covered in thick brown sludge put the ...
Finding the Balance: Data Privacy and Customer Insights
2018 was a turning point for consumer attitudes towards data privacy. High profile data breaches and news coverage of data-related ...
Robotic Process Automation and Customer Communication
Automation isn’t always about connecting APIs behind the scenes. What if there isn’t an API available or the integration ...
How to Develop Chatbots With Real-Time Sentiment Analysis
One of the hottest areas of real-time communications development for the last couple years has been that of chatbots. ...
Please Pass the Data: 4 Reasons to Give Thanks for the API Economy This Holiday Season
As a time to sit down and enjoy Thanksgiving's bounty with family and friends, this season is a perfect ...