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Finding the Balance: Data Privacy and Customer Insights
2018 was a turning point for consumer attitudes towards data privacy. High profile data breaches and news coverage of data-related ...
Robotic Process Automation and Customer Communication
Automation isn’t always about connecting APIs behind the scenes. What if there isn’t an API available or the integration ...
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How to Develop Chatbots With Real-Time Sentiment Analysis
One of the hottest areas of real-time communications development for the last couple years has been that of chatbots. ...
Please Pass the Data: 4 Reasons to Give Thanks for the API Economy This Holiday Season
As a time to sit down and enjoy Thanksgiving's bounty with family and friends, this season is a perfect ...
A Developer’s Primer on AI Terminology
If you’re a developer working on customer communication tech, you’ve almost certainly started to explore how AI can enhance ...
The Impact of OTT Chat Apps on International Customer Messaging
Mobile messaging traffic is rapidly migrating to over-the-top (OTT) messaging services as consumers around the globe have more and ...
Nexmo Welcomes Tropo Customers
At Nexmo, the Vonage API Platform, we hate to see anything disrupt communication between businesses and their customers. With ...
APIs: A Key Part of Any Digital Transformation Strategy
Hospitals. Pizzerias. Dentist offices and tax law firms and big box retailers. Today, nearly every business out there is ...