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Selective Audio Controls: Improving Call Agent Skills Through Voice API Features
Creating a great contact center experience comes down to agents. Crucial to any agent’s success is the training he ...
What Is CPaaS? A Powerful Business Enabler
If the question "what is CPaaS?" led you to this article, you're in good company. Many business professionals have ...
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Reskilling the Contact Center for the AI Age
Concerns about automation are not new. It was 1930 when the economist John Maynard Keynes coined the phrase “technological ...
The Benefits of CPaaS Let Businesses Customize Communications
For the average device-toting consumer, communicating through numerous channels is second nature. It's the businesses they engage with that ...
IVR Technology: Why Keeping It Simple Is Best
In today's hyper-competitive business environment, companies need to leverage technology solutions in order to keep up with competitors and ...
Bots, Assistants, and AIs: What Roles Do They Play in Customer Communication?
Automation in customer communication has long been a tempting prospect. From IVRs to newsletters to marketing automation systems, the ...
What Are WebSockets? How Can They Enhance Digital Solutions?
When it comes to enhancing digital solutions, product managers are often hard-pressed to keep up with the times, especially ...
An Evolving Industry: Three Contact Center Technology Trends to Watch
There was a time when contact centers seemed largely immune to the demands of technological progress. Though contact center ...