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How WebRTC Improves Global Customer Support with Browser-based Voice Communications
For many years, companies with global customer support operations could only dream of conducting voice communications with their customers ...
Improving Customer Engagement with SMS Communications in the Financial Sector
The key to engaging customers, avoiding increased calls to the contact center, and providing clients with the right tools ...
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Global VoIP Communications Aren’t Flashy — But They’re a Customer Comms Gamechanger
It could be said that the creation of voice over IP (VoIP)—or at least the technological foundation that made ...
Simplifying Skills-based Call Routing: Comms Router Adds a GUI
Nexmo creates programmable building blocks for businesses to create scalable communications solutions. Nexmo customers can either leverage the entire ...
Voicemail’s dead. What now?
Three years ago, Coca-Cola removed voicemail from their corporate headquarters. Rather than being a one-off, it seemed to be ...
Enhancing the Contact Center with Nexmo Voice
The contact center can be a challenging place. Customers sometimes have a tough time calling in, agents often ...
Expand Your Global Reach with Native-language Text to Speech
"The limits of my language means the limits of my world."—Ludwig Wittgenstein Language is one of those rare things that ...
Nexmo onAnswer Uses Precall Prompts for Smoother Call Experiences
How many times have you suffered through an awkward start to a conversation like this? Driver: Hello? Passenger: Hi...Steve? Driver: Yes. Is ...