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The Impact of OTT Chat Apps on International Customer Messaging
Mobile messaging traffic is rapidly migrating to over-the-top (OTT) messaging services as consumers around the globe have more and ...
The Enduring Value of SMS Messaging for Customer Engagement
The cost of SMS messaging to businesses has led to higher customer engagement on the channel. HOT TELECOM CTO ...
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Conversational Communication in International Customer Messaging
Messaging customers via SMS is very productive for use cases like user authentication and notifications, but enterprises can take ...
What’s Involved in Customer Messaging Across Borders?
Reaching customers wherever they are is a common business objective. Successfully meeting that objective requires a communications strategy that ...
Data Security in International Customer Messaging
Data security has always been a key concern for enterprises, but new regulations such as the GDPR have brought ...
Messaging Customers Globally in a Changing Telecom Landscape
As the international telecom market experiences significant change, what are the important criteria for enterprises to consider when selecting ...
Key Market Changes in International Telecom and Customer Messaging
The international telecom space is changing rapidly as voice and messaging traffic move to IP, consumer costs and carrier ...
Numbers Compliance for the Enterprise
Nexmo recently released a new set of enterprise compliance features for buying a phone number. Nexmo has always abstracted ...