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The Enduring Value of SMS Messaging for Customer Engagement
The cost of SMS messaging to businesses has led to higher customer engagement on the channel. HOT TELECOM CTO ...
Trunking’s New Tricks: Exploring the Elastic Benefits of SIP Trunking
Of all the industries cloud technology has turned on an ear, telecommunications must be near the top. Once fraught ...
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Conversational Communication in International Customer Messaging
Messaging customers via SMS is very productive for use cases like user authentication and notifications, but enterprises can take ...
What’s Involved in Customer Messaging Across Borders?
Reaching customers wherever they are is a common business objective. Successfully meeting that objective requires a communications strategy that ...
SMS Provides Reliable Two-way Communication for IoT
SMS was doing machine to machine (M2M) communication long before anyone had uttered the words "internet of things." Piggybacking ...
Automate Business Workflows with Real-time Communication and Intelligent Bots
The collaborative power of embedded communications and the efficiency of bot automation can yield significant increases in workplace productivity. ...
Data Security in International Customer Messaging
Data security has always been a key concern for enterprises, but new regulations such as the GDPR have brought ...
Cross-Functional Collaboration: Use Managerial Input to Make Customer Communications Shine
Managers: they're an undervalued resource. Besides keeping employees motivated and ensuring your organization maintains cross-functional collaboration, they also provide ...