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When Voice Technology Moves On and Customers Follow: Connecting PSTN and IP Calls
In the early days of VoIP (voice over IP), the limited bandwidth of internet telephony led to low-quality calls ...
In the Omnichannel Customer Experience, Consistency and Context Matter
It's a story we all know: A customer experiencing a complex problem has to spend the first 10 minutes ...
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How SMS Solutions for Business Democratize Health Services
When it comes to technological innovations, no sector seems to lag for long. Even healthcare services have caught on ...
How a Cloud Communication Platform Can Support Public Ride-Sharing Apps
When it comes to ride-sharing, most of the attention has been focused on Uber, Lyft, and other private ride-sharing ...
Exploring the Benefits of CPaaS: Past, Present, and Near-Future
In a 2017 white paper, Frost & Sullivan excellently articulated a problem statement for communications platform-as-a-service (CPaaS) solutions: Though ...
GDPR Requirements and Digital Transformation: Challenges and Opportunities
The European Union's General Data Protection Regulation (GDPR) went into effect on May 25, 2018, and it affects all ...
Nexmo Gathers Advisory Council to Reimagine Digital Engagement with APIs
Following on the heels of our first Nexmo Advisory Council in San Francisco last October, Nexmo hosted a Spring ...
Digital Transformation Strategy and Customer Engagement: No Longer Optional
Digital transformation continues to garner a lot of attention, but savvy professionals knew by the end 2016 that major ...