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Why Mobile Messaging Is Moving from SMS to OTT Chat
For years, many have been watching the decline in SMS volume and revenue. The latest study by Juniper Research ...
5 Steps to Developing an Effective Global Customer Messaging Strategy
An effective strategy for global customer messaging requires understanding your business goals and the technical capabilities you have at ...
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Improving Customer Engagement with SMS Communications in the Financial Sector
The key to engaging customers, avoiding increased calls to the contact center, and providing clients with the right tools ...
Global VoIP Communications Aren’t Flashy — But They’re a Customer Comms Gamechanger
It could be said that the creation of voice over IP (VoIP)—or at least the technological foundation that made ...
When to Use Audio Calling for Critical Alert Systems
SMS messaging is a popular communication method with all demographics. Because today's consumers expect in-time messaging, they typically prefer ...
Choosing an API Vendor: Three Critical Biz-Relationship Qualities to Consider
A strong API vendor relationship can be a make-or-break factor for organizations. The vendor's ability to maintain a relationship ...
Got Authentication Challenges? Let Two-Factor Authentication Help
Editor’s Note: After this story was scheduled to publish, news broke of a security hack at Reddit. Ars Technica wrote ...
Nexmo Welcomes TokBox to the Vonage Family
We’re excited to welcome TokBox, the industry leader in WebRTC video APIs, to the Vonage family. In case you ...