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Selective Audio Controls: Improving Call Agent Skills Through Voice API Features
Creating a great contact center experience comes down to agents. Crucial to any agent’s success is the training he ...
How Voice Broadcasting Is Santa’s Helper This Holiday Season
Even amid the rapidly growing use of SMS messaging, sometimes voice broadcasting can be the best option — maybe ...
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How Messaging Can Accrue the Benefits of Rich Media
Described by Digiday as the "lowest common denominator" of any messaging strategy, SMS (short messaging service) plaintext messages are ...
Mining Is Fashionable Again
Two of the world’s biggest tech companies make their living by knowing as much as possible about their users. ...
How to Develop Chatbots With Real-Time Sentiment Analysis
One of the hottest areas of real-time communications development for the last couple years has been that of chatbots. ...
What Is CPaaS? A Powerful Business Enabler
If the question "what is CPaaS?" led you to this article, you're in good company. Many business professionals have ...
4 Examples of Communication Technology Every Business Should Be Thankful For
What does it mean when the leaves turn, the temperature drops, and every retail checkout line you see is ...
The Power of a Messaging Failover System: Harnessing Context Without the Blast
It would be difficult to overstate the value and utility modern messaging solutions bring to businesses, their employees, and ...