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Bot Usability and User Experience Goals: Do’s and Don’ts
We've all been there: waiting on hold as a recorded voice tells us that our business is important and ...
Reinventing the Retail Experience with In-store Analytics and Real-time Communications
E-tailers have the benefit of tracking cookies and web analytics tools to calibrate every aspect of the online shopping ...
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Delivering the Goods with a Supply Chain Control Tower and Cloud Communications
Each time you take a product home from the store, you are at the end of a remarkable series ...
The Undeniable Potential of WhatsApp as a Customer Messaging Platform
By 2014, WhatsApp was bigger than SMS. Today, with over a billion daily active users, it is the go-to ...
How Nexmo Is Preparing for GDPR
Last month, Nexmo published a blog post explaining what GDPR compliance is, what it means for communications, and how ...
Customer Engagement Reimagined at the Inaugural Vonage-Nexmo Advisory Council
Nexmo, the Vonage API Platform, hosted its first Advisory Council meeting last month in San Francisco, and by all ...
The GDPR: What It Means for Customer Communication
Everything in customer communication changes on May 25, 2018. That’s the day the European Union’s new General Data Protection ...
The Customer Interface Is Conversational. It’s Time to Engage.
Every business in the digital age contends with the challenges of effectively communicating with its customers across all the ...