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Reskilling the Contact Center for the AI Age
Concerns about automation are not new. It was 1930 when the economist John Maynard Keynes coined the phrase “technological ...
Voice Is the New Default Interface
Not long ago, calling “what’s the weather like today?” into an empty room would have earned you concerned looks ...
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Nexmo Welcomes Tropo Customers
At Nexmo, the Vonage API Platform, we hate to see anything disrupt communication between businesses and their customers. With ...
The Benefits of CPaaS Let Businesses Customize Communications
For the average device-toting consumer, communicating through numerous channels is second nature. It's the businesses they engage with that ...
An Effective B2C Messaging Strategy Comes Down to These 3 Things
The widespread consumer adoption of over the top (OTT) channels is changing the way businesses communicate with their customers. ...
Real-Time Translation Isn’t Sci-Fi Anymore — and Businesses Are Using It
Ever wish you could use a universal translator like the one from Star Trek to seamlessly communicate in a ...
Innovating Delivery with Key Communication Tech Trends
From their heavy investment into driverless technology to the app-based business models they employ, ridesharing services such as Lyft ...
Exploring the Mobile-First Strategy of the Near Future: Networks, Bots, and Beyond
It's hard to find a word that captures the impact mobile devices have had on technology and end users' ...