In Context

The next-generation communications blog from Nexmo

Author Archives for Sam Machin

Bots and AI: How Personal Will Personal Assistants Be?

November 16, 2017 Published by // //

Will AI-powered personal assistants know users well enough to make relevant, personalized recommendations? WIll they then become a channel for advertisers? Microsoft Technical Evangelist Martin Beeby and I discuss. Watch the clip of our conversation here, or scroll below the video to read the transcript. How Personal Will Personal Assistants Be? Martin Beeby (Technical Evangelist […]
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Will Bots Give Rise to Voice SEO and Bidding on Spoken Queries?

November 9, 2017 Published by // //

As users increasingly rely on voice bots and personal assistants for recommendations on their buying decisions, businesses will do all they can to have their products and services listed among the suggested options. Opearlo Co-Founder/CTO Oscar Merry and I speculated on what that experience might be like for users. Watch the video of our conversation […]
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Developer Tooling for AI Bots: Where Are We?

October 25, 2017 Published by // //

The developer tooling for bots makes certain aspects of building one painful. And the deployment process after it’s built has its own challenges. I spoke with senior bot developers from Microsoft, Opearlo, and The Bot Platform about the current state of bot tools and deployments. Watch the video of our conversation here, or scroll below […]
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Bots and AI: The Promise and Challenge of Cross-platform Bot Development

October 13, 2017 Published by // // // //

Building a text or voice bot that can be deployed across all the major bot platforms is not unlike trying to build a mobile app for iOS and Android a decade ago. I spoke with Opearlo Co-Founder / CTO Oscar Merry and Microsoft Technical Evangelist Martin Beeby about how developers should approach cross-platform bot development […]
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Bots and AI: What Is a Bot Platform, Exactly?

October 5, 2017 Published by // // //

The major providers in the AI bot space—IBM Watson, Microsoft Cognitive Services, Amazon Lex, Google APIs—all offer roughly the same things, but each one has its own terminology. From bot platform to bot channel to bot framework, I asked Microsoft Technical Evangelist Martin Beeby and CEO/Co-Founder of The Bot Platform Syd Lawrence to help me […]
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Bots and AI: Voice vs. Text for Your AI Bot Interface

September 21, 2017 Published by // // // // //

How do you decide whether your AI bot should be a chatbot or a voice bot? The context of the use case is an important factor of course, but should it be the deciding factor or should you make both channels available to users? Microsoft Technical Evangelist Martin Beeby, CEO/Co-Founder of The Bot Platform Syd Lawrence, […]
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Bots and AI: Bot Messaging vs. Push Notifications vs. SMS

September 14, 2017 Published by // // // //

With so many channels available to deliver messages to users these days—SMS, email, push notifications, and so on—where does bot messaging fit in? And how different from the other channels is it really from a tech standpoint? CEO/Co-Founder of The Bot Platform Syd Lawrence and Microsoft Technical Evangelist Martin Beeby shared their viewpoints in a […]
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Bots and AI: Great Bot Use Cases in Production Today

September 7, 2017 Published by // // // //

Every bot developer must contend with the limitations that are inherent in such a relatively new technology. But innovators always find a way to transcend tech limitations and build something remarkable. I asked Microsoft Technical Evangelist Martin Beeby and CTO/Co-Founder of Opearlo Oscar Merry to share examples of great use cases they’ve encountered or built for […]
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