In Context

The next-generation communications blog from Nexmo

Author Archives for Roland Selmer

Enhance Your Applications with Contextual Voice Capabilities

March 16, 2017 Published by // // // //

Even in these days of ubiquitous text and chat communications, voice still plays a significant role in the way people connect with brands and with each other. Voice enables customer experiences that aren’t possible with text alone. If your applications are using only text for customer interactions, you may be missing out on a number […]
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Harness the Power of Contextual Communication for Better Customer Experiences

March 8, 2017 Published by // // // //

A buzz has developed around the concepts of contextual communication and omnichannel communication in the business world and for good reason.  These concepts can have a powerful impact on a critical, yet too often failing, aspect of any business: customer experience.  The state of customer service today, for example, is broken. Long hold times, generic […]
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Eliminate Failed Calls with Dynamic Connection Capabilities

February 23, 2017 Published by //

We’re excited to announce the addition of dynamic connect for your voice apps. This enhancement helps eliminate failed calls when the primary line is in use or unavailable. For example, if you’re running a call center, you can have customers dial into a central number. If your main contact person is on another call, the […]
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Announcing WebSocket & SIP Early Access and Integration with IBM Watson

November 9, 2016 Published by // // //

In September, we launched the new Nexmo Voice API, part of the Vonage API Platform. It’s an easily accessible API for developers to build voice applications in the cloud using familiar tools and languages. By using Nexmo Call Control Objects (NCCOs) based on a JSON schema, developers can build powerful voice applications including conferencing, call control […]
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Introducing the New Nexmo Voice API

September 14, 2016 Published by // //

Today, we are excited to announce the general availability of our new Voice API. For the past few months, we’ve been trialling the API with some of our beta customers and are happy to say that the API is now open for everyone! This marks an important milestone in the history of Nexmo as we […]
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The Startup Guide to Cloud Communications

October 9, 2015 Published by // // // //

Communications are evolving at an exponential rate. WhatsApp processes 30 billion messages daily. How can startups effectively tap into this massive communications opportunity with limited resources? To start, let’s look at a few drivers of this evolution: The API Economy Only a decade ago, an API (Application Programming Interface) was an obscure computer science term. […]
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Improving Call Quality and Decreasing Latency Using Nexmo’s Automatic Location-Based Routing for SIP

August 25, 2015 Published by // //

Since the early days of Nexmo’s Voice API solution, we have always wanted to empower developers to create great products that utilize voice functionality, without any added complexity.  Currently, Nexmo’s powerful APIs allow our customers to effortlessly voice-enable their products using features like Text-To-Speech, call forwarding or message recording. Our simple SIP trunking service allows our […]
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