In Context

The next-generation communications blog from Nexmo

Author Archives for Roland Selmer

The Customer Interface Is Conversational. It’s Time to Engage.

November 9, 2017 Published by // // //

Every business in the digital age contends with the challenges of effectively communicating with its customers across all the available—and proliferating—channels. They must continually integrate new channels into existing communication experiences or succumb to a fragmented customer experience with low engagement. The ideal customer experience allows customers to interact on the channel of their choice, […]
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The Future of Business Travel Is Customer Experience Innovation

September 26, 2017 Published by // // // // //

Enterprises in the traditional hospitality industry are facing a serious problem: on one side, online aggregators like Kayak and Trivago are pushing to own the relationship with the customer, treating the hotels themselves as wholesalers to be squeezed on price. On the other side are alternative, startup providers, such as Airbnb, whose more personal offering […]
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Enhance Your Applications with Contextual Voice Capabilities

March 16, 2017 Published by // // // //

Even in these days of ubiquitous text and chat communications, voice still plays a significant role in the way people connect with brands and with each other. Voice enables customer experiences that aren’t possible with text alone. If your applications are using only text for customer interactions, you may be missing out on a number […]
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Harness the Power of Contextual Communication for Better Customer Experiences

March 8, 2017 Published by // // // //

A buzz has developed around the concepts of contextual communication and omnichannel communication in the business world and for good reason.  These concepts can have a powerful impact on a critical, yet too often failing, aspect of any business: customer experience.  The state of customer service today, for example, is broken. Long hold times, generic […]
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Eliminate Failed Calls with Dynamic Connection Capabilities

February 23, 2017 Published by //

We’re excited to announce the addition of dynamic connect for your voice apps. This enhancement helps eliminate failed calls when the primary line is in use or unavailable. For example, if you’re running a call center, you can have customers dial into a central number. If your main contact person is on another call, the […]
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Announcing WebSocket & SIP Early Access and Integration with IBM Watson

November 9, 2016 Published by // // //

In September, we launched the new Nexmo Voice API, part of the Vonage API Platform. It’s an easily accessible API for developers to build voice applications in the cloud using familiar tools and languages. By using Nexmo Call Control Objects (NCCOs) based on a JSON schema, developers can build powerful voice applications including conferencing, call control […]
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Introducing the New Nexmo Voice API

September 14, 2016 Published by // //

Today, we are excited to announce the general availability of our new Voice API. For the past few months, we’ve been trialling the API with some of our beta customers and are happy to say that the API is now open for everyone! This marks an important milestone in the history of Nexmo as we […]
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The Startup Guide to Cloud Communications

October 9, 2015 Published by // // // //

Communications are evolving at an exponential rate. WhatsApp processes 30 billion messages daily. How can startups effectively tap into this massive communications opportunity with limited resources? To start, let’s look at a few drivers of this evolution: The API Economy Only a decade ago, an API (Application Programming Interface) was an obscure computer science term. […]
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