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16 Posts By "Roland Selmer"
When Voice Technology Moves On and Customers Follow: Connecting PSTN and IP Calls
In the early days of VoIP (voice over IP), the limited bandwidth of internet telephony led to low-quality calls ...
Introducing Nexmo In-App Messaging
Integrating new communication channels into your customer experience is an ongoing process that has become critical for winning and ...
The Customer Interface Is Conversational. It’s Time to Engage.
Every business in the digital age contends with the challenges of effectively communicating with its customers across all the ...
The Future of Business Travel Is Customer Experience Innovation
Enterprises in the traditional hospitality industry are facing a serious problem: on one side, online aggregators like Kayak and ...
Conversation Threads, Context and the Omnichannel Customer Experience
The customer experience is broken at many enterprises—B2C and B2B alike. The problem stems from the proliferation of channels ...
Announcing Early Media Support in the Nexmo Voice API
Nexmo is pleased to announce immediate support of early media in our programmable Voice API. This has been one ...
What Is Real Time Communications?
Real time communications is the near simultaneous exchange of information over any type of telecommunications service from the sender to ...