In Context

The next-generation communications blog from Nexmo

Author Archives for Glen Kunene

How Businesses Can Tap Into Customer Engagement Trends

June 15, 2017 Published by //

In this Communications in Context video segment, Head of Voice Products Roland Selmer and Head of Platform Marketing Francisco Kattan offer advice for businesses that want to tap into the leading trends in customer engagement. (To read the full transcript, scroll below the video.) How to Leverage Key Customer Engagement Trends (Full Transcript) Glen Kunene, […] Read more »


Innovation with Communications APIs and Artificial Intelligence

June 8, 2017 Published by // //

In this Communications in Context video segment, Head of Voice Products Roland Selmer talks about the exciting innovation that will result from communications APIs gaining direct access to artificial intelligence technology. (To read the full transcript, scroll below the video.) Communications APIs and Artificial Intelligence (Full Transcript) Roland Selmer, Head of Voice Products at Nexmo: […] Read more »


3 Tactics to Make Your Contact Center Millennial-friendly

June 6, 2017 Published by // // // // //

Have you heard? Voice is the hot new thing. We speak to machines with the same ease as when we’re conversing with humans. Yet something curious is happening: people are making fewer voice calls. In 2014, a Gallup poll found that 68% of American 18- to 29-year-olds—the oft-maligned, yet frequently exalted Millennials—had used text messaging a […] Read more »


Human Plus AI Conversations in the Contact Center

June 1, 2017 Published by // // // //

In this Communications in Context video segment, Head of Platform Marketing Francisco Kattan explains human plus conversations, an emerging customer engagement concept where artificial intelligence makes human agents more efficient and customers happier. (To read the full transcript, scroll below the video.) Human Plus AI in the Contact Center (Full Transcript) Francisco Kattan, Head of […] Read more »


The Omnichannel Customer Experience Explained

May 25, 2017 Published by // //

In this Communications in Context video segment, Head of Voice Products Roland Selmer breaks down the omnichannel customer experience and explains how businesses and developers can employ it to deliver exceptional customer experiences and high customer engagement. (To read the full transcript, scroll below the video.) What Are Omnichannel Customer Experiences? (Full Transcript) Roland Selmer […] Read more »


What Is Contextual Communication?

May 18, 2017 Published by //

In this Communications in Context video segment, Head of Voice Products Roland Selmer defines contextual communication and explains how businesses and developers can leverage the concept to deliver exceptional customer experiences and a significant competitive edge. (To read the full transcript, scroll below the video.) What Is Contextual Communication? (Full Transcript) Roland Selmer, Head of […] Read more »


3 Key Trends Shaping Customer Engagement

May 12, 2017 Published by // //

In this Communications in Context video segment, Head of Platform Marketing Francisco Kattan identifies three emerging trends in communications and artificial intelligence (AI) that will shape the future of customer engagement. (To read the full transcript, scroll below the video.) 3 Key Trends Shaping Customer Engagement (Full Transcript) Francisco Kattan, Head of Platform Marketing at […] Read more »


Nexmo Integrates Messaging into Microsoft Workflow Automation Tools

May 8, 2017 Published by // // //

Good news for bottleneck busting: Nexmo has launched a connector to Microsoft’s suite of workflow automation tools, enabling users of Microsoft Flow, Logic Apps and PowerApps to integrate SMS and text-to-speech (TTS) messaging into their custom workflows. Users can leverage the high response rates of SMS messaging to create custom business alerts that will consistently get the […] Read more »


A History of Telecommunications: How Telecoms Became Just Another Interface

April 18, 2017 Published by // // //

Scroll through our interactive timeline to learn how telecommunications went from an expensive monopoly service to a commodity that developers can integrate into everyday business applications through cloud communications APIs. Telecommunications has come a long way in just a few decades. Until the early 1980s, party lines—telephone loop circuits where multiple homes would share a […] Read more »


No Developer? No Problem. Turnkey Cloud IVR with Telerivet and Nexmo

April 5, 2017 Published by // // //

Recently, we sat down with Joshua Stern, CEO of Telerivet, to discuss how his company is building on Nexmo’s Voice API to provide deployable voice solutions for interactive voice response (IVR), voice polls, and many other use cases. The integration of Nexmo’s Voice API and Telerivet allows businesses with few or no developer resources to implement cloud IVR solutions […] Read more »