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34 Posts By "Glen Kunene"
Trunking’s New Tricks: Exploring the Elastic Benefits of SIP Trunking
Of all the industries cloud technology has turned on an ear, telecommunications must be near the top. Once fraught ...
Conversational Communication in International Customer Messaging
Messaging customers via SMS is very productive for use cases like user authentication and notifications, but enterprises can take ...
What’s Involved in Customer Messaging Across Borders?
Reaching customers wherever they are is a common business objective. Successfully meeting that objective requires a communications strategy that ...
SMS Provides Reliable Two-way Communication for IoT
SMS was doing machine to machine (M2M) communication long before anyone had uttered the words "internet of things." Piggybacking ...
Data Security in International Customer Messaging
Data security has always been a key concern for enterprises, but new regulations such as the GDPR have brought ...
Cross-Functional Collaboration: Use Managerial Input to Make Customer Communications Shine
Managers: they're an undervalued resource. Besides keeping employees motivated and ensuring your organization maintains cross-functional collaboration, they also provide ...
Messaging Customers Globally in a Changing Telecom Landscape
As the international telecom market experiences significant change, what are the important criteria for enterprises to consider when selecting ...