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4 Posts By "Francisco Kattan"
Contact Center Evolution: What’s Changing and Why
I had the opportunity to participate in a panel discussion at the Opentalk conference where we discussed how the ...
The Future of Customer Engagement: 3 Key Trends to Watch
In the early 1980s, children at a school in Nicaragua did something remarkable: they spontaneously created a language. Brought ...
Top Ways to Improve Your App’s User Engagement and Security with SMS — Part II
Last week I shared Part I of this series and covered four ways to enhance your applications with SMS. I ...