Author Archives for Derek Handova

About Derek Handova

Derek Handova is an enthusiastic white paper writer and brand journalist in the B2B and technology spaces. In the past, he has led content creation efforts at prominent companies such as Altera, Solectron Corporation, BearingPoint Inc. and other Silicon Valley icons. He currently works in content at Nexmo, the Vonage API platform.

AI-powered Chatbots Augment the Future of Customer Service

April 14, 2017 Published by // //

Fully cognitive artificial intelligence (AI) is not here yet, but something that feels like it is here now and already helping businesses create better customer experiences. That something is AI-powered chatbots. This was one of the key takeaways from an April 13 VentureBeat webinar titled Customer Support: Unleash Your Superpowers with AI. Stewart Rogers, VentureBeat director […] Read more »