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61 Posts By "Alyssa Mazzina"
How AI Elevates the Customer Experience: Nexmo Voice and IBM® Voice Agent with Watson™
AI playing a leading role in the customer experience is no longer news; it’s becoming the status quo in ...
Communication Is Companies’ Biggest Opportunity for Digital Transformation
So much of the economy has gone digital. We buy, invoice, pay taxes, market, and serve customers digitally. Yet parts ...
Codeless 2FA with Verify and Appdome
Nexmo is proud to announce our newest partnership with leading Integration Platform as a Service (IPaaS) vendor Appdome. Appdome ...
Finding the Balance: Data Privacy and Customer Insights
2018 was a turning point for consumer attitudes towards data privacy. High profile data breaches and news coverage of data-related ...
Robotic Process Automation and Customer Communication
Automation isn’t always about connecting APIs behind the scenes. What if there isn’t an API available or the integration ...
On-Target: Automated Targeted Communications
Today’s businesses know their customers better than ever before. That customer knowledge has resulted in products that are now routinely ...
GDPR Compliance: Raising the Stakes for Customer Experience
In the past, many companies treated privacy practices and customer consent as mere checklist considerations. Not much thought was ...