Alyssa is a writer and editor specializing in technology and the software development space. She lives in central California with her husband, kids, and three rescue dogs.
AI playing a leading role in the customer experience is no longer news; it’s becoming the status quo in ...
So much of the economy has gone digital. We buy, invoice, pay taxes, market, and serve customers digitally. Yet parts ...
Nexmo is proud to announce our newest partnership with leading Integration Platform as a Service (IPaaS) vendor Appdome. Appdome ...
2018 was a turning point for consumer attitudes towards data privacy. High profile data breaches and news coverage of data-related ...
Automation isn’t always about connecting APIs behind the scenes. What if there isn’t an API available or the integration ...
Today’s businesses know their customers better than ever before. That customer knowledge has resulted in products that are now routinely ...
In the past, many companies treated privacy practices and customer consent as mere checklist considerations. Not much thought was ...
Understanding customer behavior and intent has become a crucial competence for pretty much any business and the only way ...