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  • Articles by: Alyssa Mazzina

Alyssa Mazzina

Alyssa is a writer and editor specializing in technology and the software development space. She lives in central California with her husband, kids, and three rescue dogs.

61 Posts By "Alyssa Mazzina"

IBM Watson & Nexmo
Product

How AI Elevates the Customer Experience: Nexmo Voice and IBM® Voice Agent with Watson™

Published February 13, 2019 by Alyssa Mazzina

AI playing a leading role in the customer experience is no longer news; it’s becoming the status quo in ...
Bridging the digital divide
Business

Communication Is Companies’ Biggest Opportunity for Digital Transformation

Published February 11, 2019 by Alyssa Mazzina

So much of the economy has gone digital. We buy, invoice, pay taxes, market, and serve customers digitally. Yet parts ...
Product

Codeless 2FA with Verify and Appdome

Published February 08, 2019 by Alyssa Mazzina

Nexmo is proud to announce our newest partnership with leading Integration Platform as a Service (IPaaS) vendor Appdome. Appdome ...
It's not easy balancing secure and unsecured data.
Business

Finding the Balance: Data Privacy and Customer Insights

Published February 04, 2019 by Alyssa Mazzina

2018 was a turning point for consumer attitudes towards data privacy. High profile data breaches and news coverage of data-related ...
A human agent teaching bots
Business

Robotic Process Automation and Customer Communication

Published January 28, 2019 by Alyssa Mazzina

Automation isn’t always about connecting APIs behind the scenes. What if there isn’t an API available or the integration ...
Marketing automation forms a part of how your organization nurtures prospective customers.
Business

On-Target: Automated Targeted Communications

Published January 24, 2019 by Alyssa Mazzina

Today’s businesses know their customers better than ever before. That customer knowledge has resulted in products that are now routinely ...
A person types on a laptop with a screen representing GDPR compliance
Business

GDPR Compliance: Raising the Stakes for Customer Experience

Published January 14, 2019 by Alyssa Mazzina

In the past, many companies treated privacy practices and customer consent as mere checklist considerations. Not much thought was ...
Nexi working the phones.
Business

No, Frankly, I Don’t Have Five Minutes

Published January 10, 2019 by Alyssa Mazzina

Understanding customer behavior and intent has become a crucial competence for pretty much any business and the only way ...

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