Conversational AI: Nexmo + Acqueon Partner to Transform CX

Published May 14, 2019 by Lori Belton

Want your business to stand out? Two words: customer experience.

It. Is. Everything. There is no question about it.

When you think about delivering a positive customer experience, it doesn’t really seem all that complicated. Deliver a quality service and product that satisfies and delights your customer⎼and there you have it. So, why are so many businesses getting it wrong?

The reality is that it is getting more and more difficult for businesses to engage with their customers and create the best possible customer experience, when they don’t have the necessary tools, processes, or access to timely and relevant data.

Today’s consumers are incredibly tech-savvy, often managing their entire personal and professional life on a device that rest comfortably in the palms of their hands. Meeting the needs of these customers requires a strategy that can help deliver a highly personalized, omnichannel journey. If your business is not using the same channels that your customers use to engage, then you’re setting yourself up for a less than desirable business outcome.

What is Conversational AI?

Conversational AI refers to the technologies that power conversations between people and machines. Businesses can automate these conversation workflows in real-time to improve customer engagement on messaging platforms like Facebook Messenger or WhatsApp, through chatbots, or with speech-based assistants like Amazon’s Alexa.

Conversational AI is all about your customers.

It helps eliminate the obstacles that get in the way of delivering the best possible customer experience like outdated technology, operational inefficiencies, or siloed data. Conversational AI also helps filter services or customer questions to the appropriate agent and channel, which enriches the relationships between your customers and your customer service agents, sales team, or customer support.

Leveraging AI to streamline operations and build stronger relationships with your customers means you can optimize costs to meet your business objectives, increase sales conversions, and get better rates of retention.

5 Billion Customer Interactions Can’t Be Wrong

If there’s a company that clearly understands an AI-powered customer journey, it’s our new partner, Acqueon Technologies.

Across industries like financial services, government, retail, and healthcare, Acqueon’s AI-driven conversational software empowers the enterprise to proactively engage with customers in all core areas, including sales, marketing, and customer support. Their platform integrates with the sales and marketing tools your team needs most, including CRM, ERP, and other back-end web or digital marketing applications, which gives companies access to their business-critical customer and transaction data.

We’re leveraging our two technologies for a conversational AI platform: Acqueon Engagement Cloud and our communications APIs with real-time sentiment analysis. Acqueon Engagement Cloud natively integrates with Nexmo, and leverages our APIs to provide an omni-channel solution that helps enterprises proactively engage with customers.

Transforming the Customer Experience, One Conversation at a Time

Through an Acqueon and Nexmo partnership, you can build a hyper-personalized, omnichannel customer experience journey. Our collective innovative technologies will help power the right conversations at the right place and time.

Cheers to our new partnership. Welcome to the family, Acqueon!

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