In Context

The next-generation communications blog from Nexmo

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How Businesses Can Tap Into Customer Engagement Trends

June 15, 2017 Published by //

In this Communications in Context video segment, Head of Voice Products Roland Selmer and Head of Platform Marketing Francisco Kattan offer advice for businesses that want to tap into the leading trends in customer engagement. (To read the full transcript, scroll below the video.) How to Leverage Key Customer Engagement Trends (Full Transcript) Glen Kunene, […] Read more »

Innovation with Communications APIs and Artificial Intelligence

June 8, 2017 Published by // //

In this Communications in Context video segment, Head of Voice Products Roland Selmer talks about the exciting innovation that will result from communications APIs gaining direct access to artificial intelligence technology. (To read the full transcript, scroll below the video.) Communications APIs and Artificial Intelligence (Full Transcript) Roland Selmer, Head of Voice Products at Nexmo: […] Read more »

Aaron is joining the Developer Relations team!

June 8, 2017 Published by //

Hey! I’m Aaron. I was born and raised in Ireland but I’ve spent the last 15 years in Glasgow Scotland, which means I talk quickly and in some weird Irish-Scots mishmash accent. A conference transcriber’s nightmare personified. I’ve been a developer of some description for the last 20 years; working in agencies, freelance, startups, enterprise, […] Read more »

3 Tactics to Make Your Contact Center Millennial-friendly

June 6, 2017 Published by // // // // //

Have you heard? Voice is the hot new thing. We speak to machines with the same ease as when we’re conversing with humans. Yet something curious is happening: people are making fewer voice calls. In 2014, a Gallup poll found that 68% of American 18- to 29-year-olds—the oft-maligned, yet frequently exalted Millennials—had used text messaging a […] Read more »

Minting a new JavaScript Developer Advocate – Alex Lakatos

June 5, 2017 Published by //

Hi, I’m Alex Lakatos, but most people around the world call me “Laka”. I’m the newly minted JavaScript Developer Advocate joining the Developer Relations team at Nexmo. And I’m super excited about that! Before joining I’ve done all things JavaScript for half a dozen companies around Europe, but eventually figured out I liked going to […] Read more »

Human Plus AI Conversations in the Contact Center

June 1, 2017 Published by // // // //

In this Communications in Context video segment, Head of Platform Marketing Francisco Kattan explains human plus conversations, an emerging customer engagement concept where artificial intelligence makes human agents more efficient and customers happier. (To read the full transcript, scroll below the video.) Human Plus AI in the Contact Center (Full Transcript) Francisco Kattan, Head of […] Read more »