In Context

The next-generation communications blog from Nexmo

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Nexmo Voice Application Management Now Easier to Set Up

June 29, 2017 Published by // // //

Nexmo is excited to announce a new and improved Voice application management section of the Nexmo Dashboard that will make it easier to set up and manage voice applications. Our new Voice application management capability will enable better administration of existing Voice applications as well as faster configuration changes. New Voice application creation will also […] Read more »

The Communications Trends Defining Next-Gen Customer Engagement

June 26, 2017 Published by // // // // // //

I recently had the opportunity to speak with Head of Platform Marketing Francisco Kattan and Head of Voice Products Roland Selmer for the debut episode of our video series Communications in Context. The conversation centered on emerging trends that are defining how savvy businesses need to engage their customers. It was a rich topic that […] Read more »

How Businesses Can Tap Into Customer Engagement Trends

June 15, 2017 Published by //

In this Communications in Context video segment, Head of Voice Products Roland Selmer and Head of Platform Marketing Francisco Kattan offer advice for businesses that want to tap into the leading trends in customer engagement. (To read the full transcript, scroll below the video.) How to Leverage Key Customer Engagement Trends (Full Transcript) Glen Kunene, […] Read more »

Innovation with Communications APIs and Artificial Intelligence

June 8, 2017 Published by // //

In this Communications in Context video segment, Head of Voice Products Roland Selmer talks about the exciting innovation that will result from communications APIs gaining direct access to artificial intelligence technology. (To read the full transcript, scroll below the video.) Communications APIs and Artificial Intelligence (Full Transcript) Roland Selmer, Head of Voice Products at Nexmo: […] Read more »

Aaron is joining the Developer Relations team!

June 8, 2017 Published by //

Hey! I’m Aaron. I was born and raised in Ireland but I’ve spent the last 15 years in Glasgow Scotland, which means I talk quickly and in some weird Irish-Scots mishmash accent. A conference transcriber’s nightmare personified. I’ve been a developer of some description for the last 20 years; working in agencies, freelance, startups, enterprise, […] Read more »

3 Tactics to Make Your Contact Center Millennial-friendly

June 6, 2017 Published by // // // // //

Have you heard? Voice is the hot new thing. We speak to machines with the same ease as when we’re conversing with humans. Yet something curious is happening: people are making fewer voice calls. In 2014, a Gallup poll found that 68% of American 18- to 29-year-olds—the oft-maligned, yet frequently exalted Millennials—had used text messaging a […] Read more »