In Context

The next-generation communications blog from Nexmo

Archives

Introducing the Nexmo API Extension for Zoho CRM

March 30, 2017 Published by // // // //

Why are we so happy to announce the integration of Nexmo communications APIs with Zoho, the cloud CRM and business application platform? Because the Nexmo Extension for Zoho enables businesses using Zoho CRM to implement a type of customer interaction we’re very big believers in: contextual communications. To quote our president, Tony Jamous, “Whether it’s a busy […]
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How Artificial Intelligence in the Contact Center Will Work

March 29, 2017 Published by // //

The contact center of the future will anticipate a customer’s inquiry and predict what they’ll want to talk about. It will even provide appropriate support throughout the interaction, all thanks to artificial intelligence (AI). But this isn’t a story where computers replace humans. Instead, you can think of it as human-plus: AI will help humans–whether the […]
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Big Changes for Nexmo’s Java Client Library

March 23, 2017 Published by // //

On Thursday, we released version 2 of our Nexmo Java Client library. This new release incorporates a few months of work, and is incompatible with all code written for the 1.x versions of the library. I’ll talk about why we did that in a minute, but first let’s look at some of the new features: […]
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Get Complete Caller Data with New Nexmo Number Insight Feature

March 21, 2017 Published by // // // //

Plagued by outdated databases and limited coverage—especially for mobile phone numbers—traditional Caller ID Name solutions have delivered unsatisfactory results for businesses. Recognizing these caller data challenges, Nexmo has released a Caller ID Name feature for U.S. phone numbers that works with the most accurate and up-to-date databases available. Available now in the Number Insight API (NI), Nexmo’s […]
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How to Make a Private Phone Call with Node.js

March 21, 2017 Published by // // //

This is the fourth tutorial in the “Getting Started with Nexmo Voice APIs and Node.js” series, which followed our Getting Started series on SMS APIs. See links to prior tutorials in these series at the bottom of the post. The previous installments in this series showed how to make an outbound text-to-voice a call, handle […]
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Enhance Your Applications with Contextual Voice Capabilities

March 16, 2017 Published by // // // //

Even in these days of ubiquitous text and chat communications, voice still plays a significant role in the way people connect with brands and with each other. Voice enables customer experiences that aren’t possible with text alone. If your applications are using only text for customer interactions, you may be missing out on a number […]
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One Year of Developer Relations at Nexmo

March 14, 2017 Published by //

It’s been a crazy and fun first year at Nexmo for the growing Developer Relations team. Since our Hello World from the Nexmo DevRel Team post we’ve reached eight full-time people spread from San Francisco to London, with members in six different geographic locations. We’re a truly remote-first team. In this post, I’d like to […]
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Top 6 Reasons to Use Mobile Phone Verification for Your Business

March 9, 2017 Published by // // //

Companies are seeing an increase in security breaches due to spammers and scammers. These breaches can result in a poor customer experience and may lead to a decrease in customer retention, or worse, they could negatively affect your brand and result in legal and financial repercussions. To decrease the potential for compromised security, a great […]
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