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Get Complete Caller Data with New Nexmo Number Insight Feature

March 21, 2017 Published by // // // //

Plagued by outdated databases and limited coverage—especially for mobile phone numbers—traditional Caller ID Name solutions have delivered unsatisfactory results for businesses. Recognizing these caller data challenges, Nexmo has released a Caller ID Name feature for U.S. phone numbers that works with the most accurate and up-to-date databases available. Available now in the Number Insight API (NI), Nexmo’s […] Read more »

How to Make a Private Phone Call with Node.js

March 21, 2017 Published by // // //

This is the fourth tutorial in the “Getting Started with Nexmo Voice APIs and Node.js” series, which followed our Getting Started series on SMS APIs. See links to prior tutorials in these series at the bottom of the post. The previous installments in this series showed how to make an outbound text-to-voice a call, handle […] Read more »

Enhance Your Applications with Contextual Voice Capabilities

March 16, 2017 Published by // // // //

Even in these days of ubiquitous text and chat communications, voice still plays a significant role in the way people connect with brands and with each other. Voice enables customer experiences that aren’t possible with text alone. If your applications are using only text for customer interactions, you may be missing out on a number […] Read more »

One Year of Developer Relations at Nexmo

March 14, 2017 Published by //

It’s been a crazy and fun first year at Nexmo for the growing Developer Relations team. Since our Hello World from the Nexmo DevRel Team post we’ve reached eight full-time people spread from San Francisco to London, with members in six different geographic locations. We’re a truly remote-first team. In this post, I’d like to […] Read more »

Top 6 Reasons to Use Mobile Phone Verification for Your Business

March 9, 2017 Published by // // // Leave your thoughts

Companies are seeing an increase in security breaches due to spammers and scammers. These breaches can result in a poor customer experience and may lead to a decrease in customer retention, or worse, they could negatively affect your brand and result in legal and financial repercussions. To decrease the potential for compromised security, a great […] Read more »

Phone Number Verification: A Stronger Alternative to Traditional Passwords

March 9, 2017 Published by // // Leave your thoughts

Consumers feel increasingly threatened by data breaches, and for good reason: 40 percent of internet users have been victimized by stolen passwords, according to security company Ping Identity. However, consumers aren’t the only ones who suffer from cybercrime. As shown in the Cost of Data Breach report by the Ponemon Institute, the impact of security breaches […] Read more »

Harness the Power of Contextual Communication for Better Customer Experiences

March 8, 2017 Published by // // // //

A buzz has developed around the concepts of contextual communication and omnichannel communication in the business world and for good reason.  These concepts can have a powerful impact on a critical, yet too often failing, aspect of any business: customer experience.  The state of customer service today, for example, is broken. Long hold times, generic […] Read more »

New CTIA Messaging Guidelines: What Businesses Need to Know

March 2, 2017 Published by // // // //

The CTIA, an advocacy group representing the U.S. wireless communication industry, recently released a set of guidelines outlining best practices for bulk mobile messaging via cloud communication platforms. The two key changes that businesses who rely on this channel should be aware of are: The classification of cloud-based providers The way voice proxy calls are handled Cloud […] Read more »