Introducing the New Nexmo Voice API

Published September 14, 2016 by Roland Selmer

Today, we are excited to announce the general availability of our new Voice API. For the past few months, we’ve been trialing the API with some of our beta customers and are happy to say that the API is now open for everyone! This marks an important milestone in the history of Nexmo as we release new and exciting voice products for our customers.

What’s New

This release brings several new features to our existing voice capabilities, including:

  • Call control: Programmatically control the flow of your calls with a powerful set of call control features that enable important voice use cases with only a few lines of code
  • Call recording: Record and store inbound or outbound calls. Split-recording and dynamic contextual recording are coming soon
  • Conferencing: Create a conference with one line of code to enable a simple call or take advantage of powerful enterprise features
  • JSON based API schema: The API introduces a brand new schema based on JSON

Enabling New Use Cases

Our beta customers have already started building some great voice applications with a variety of use cases:

  • Anonymous Voice Proxy: Protect a user’s privacy by connecting them to a call without exposing their real phone number. By keeping conversations between users inside your application or marketplace, you can avoid off-platform transactions.
  • Call tracking: Using the Nexmo Platform, you can easily capture all the metadata that’s important to your business. In addition, you can provision a virtual number for every campaign, every ad, or even every billboard so you can easily associate every call with the right campaign and route it accordingly.
  • Simple IVR: By tapping through a set of menus associated with different routine tasks, customers can accomplish many tasks without agent intervention. If a user needs to do something more complex, your recorded instructions can remind them to tap a specific key to be transferred directly to a live agent.

Why Should You Try the New Nexmo Voice API?

With Nexmo, you get:

  • Largest global reach of any communications platform with the ability to provision local numbers to 85 countries.
  • Largest worldwide reach of inbound numbers out of any cloud communications platform.
  • Per second billing; no rounding up of calls to the nearest minute.
  • Award-winning, global 24/7 support.
  • Ability to leverage multichannel from a single platform, including SMS, user authentication and WebRTC.

Getting Started

Here are some resources to get you started:

  • If you don’t already have one, sign up for a Nexmo developer account here. We’ll even throw in a free €2 to get you started.
  • Check out the Nexmo use cases.
  • Look at the tutorials and start voice-enabling your application.
  • Review the API documentation.
  • Join our Slack community channel and get involved.

Don’t Miss Our Voice Webinar

Watch our webinar “Engage Customers Better with Programmable Voice” in which Voice Product Manager Jonny Farrow introduces the engagement benefits of programmable voice and explains how to enhance your customer experience with voice-enabled features like an Interactive Voice Response (IVR) system, Conferencing, and Private Voice Communication.
We’re looking forward to working with you to build the next generation of communication applications!

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