In Context

The next-generation communications blog from Nexmo

Bots and AI: Voice vs. Text for Your AI Bot Interface

September 21, 2017 Published by // // // // //

How do you decide whether your AI bot should be a chatbot or a voice bot? The context of the use case is an important factor of course, but should it be the deciding factor or should you make both channels available to users? Microsoft Technical Evangelist Martin Beeby, CEO/Co-Founder of The Bot Platform Syd Lawrence, […]
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Sending SMS messages with PHP

September 20, 2017 Published by // // // //

The Nexmo SMS API allows you to send an SMS and receive an SMS by interacting with a simple, HTTP based API. You can read the docs if you’re interested but there’s no need to thanks to the Nexmo PHP client, which handles talking to the API for you. Prerequisites You’ll need PHP installed before […]
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Bots and AI: Bot Messaging vs. Push Notifications vs. SMS

September 14, 2017 Published by // // // //

With so many channels available to deliver messages to users these days—SMS, email, push notifications, and so on—where does bot messaging fit in? And how different from the other channels is it really from a tech standpoint? CEO/Co-Founder of The Bot Platform Syd Lawrence and Microsoft Technical Evangelist Martin Beeby shared their viewpoints in a […]
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Say Hello to @NexmoDev 👋

September 14, 2017 Published by //

Today, we have launched a new Twitter profile, @NexmoDev. This account differs from our @Nexmo account in that it is focused purely on sharing news and updates for developers and will be curated by the Nexmo Developer Relations team. The @Nexmo account will focus on the business side of Nexmo and the wider Cloud Communications […]
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Conversation Threads, Context and the Omnichannel Customer Experience

September 12, 2017 Published by // //

The customer experience is broken at many enterprises—B2C and B2B alike. The problem stems from the proliferation of channels through which customers and companies communicate, for example, SMS, in-app messaging, voicemail messages and live phone calls. Conversations in each of these different channels are isolated from similar conversations in other channels, leaving customers feeling disengaged […]
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