Blog

How Artificial Intelligence in the Contact Center Will Work

March 29, 2017 Published by // //

The contact center of the future will anticipate a customer’s inquiry and predict what they’ll want to talk about. It will even provide appropriate support throughout the interaction, all thanks to artificial intelligence (AI). But this isn’t a story where computers replace humans. Instead, you can think of it as human-plus: AI will help humans–whether the […] Read more »

Big Changes for Nexmo’s Java Client Library

March 23, 2017 Published by // //

On Thursday, we released version 2 of our Nexmo Java Client library. This new release incorporates a few months of work, and is incompatible with all code written for the 1.x versions of the library. I’ll talk about why we did that in a minute, but first let’s look at some of the new features: […] Read more »

Get Complete Caller Data with New Nexmo Number Insight Feature

March 21, 2017 Published by // // // //

Plagued by outdated databases and limited coverage—especially for mobile phone numbers—traditional Caller ID Name solutions have delivered unsatisfactory results for businesses. Recognizing these caller data challenges, Nexmo has released a Caller ID Name feature for U.S. phone numbers that works with the most accurate and up-to-date databases available. Available now in the Number Insight API (NI), Nexmo’s […] Read more »

How to Make a Private Phone Call with Node.js

March 21, 2017 Published by // // //

This is the fourth tutorial in the “Getting Started with Nexmo Voice APIs and Node.js” series, which followed our Getting Started series on SMS APIs. See links to prior tutorials in these series at the bottom of the post. The previous installments in this series showed how to make an outbound text-to-voice a call, handle […] Read more »