How the Home Delivery Industry Uses Cloud Communications

May 3, 2016 Published by // //

The increasing adoption of smartphones has created the need for real-time, contextual communication. Today’s consumer expects customer support across a growing number of channels including social networks, chat apps, voice, and text. The delivery, last mile and logistics industries are at the forefront of this phenomenon as they try to keep up with this customers’ expectations of a seamless, […] Read more »

KLM Innovates Customer Communications on WeChat and Facebook Messenger using Nexmo Chat App API

April 26, 2016 Published by // //

Today we announced that Nexmo is empowering KLM Royal Dutch Airlines to communicate with customers on Facebook Messenger and WeChat. What makes this announcement unique? Nexmo Chat App API is the only solution that allows businesses to scale and manage their customer communications on Facebook Messenger, WeChat, Viber and other chat apps, through leading CRM platforms […] Read more »

Frictionless, Strong Authentication for Mobile Applications

April 25, 2016 Published by // //

Fintech companies including robo-advisors, P2P payment apps, lending platforms, mobile-only banks and others are rapidly gaining traction by giving consumers faster, easier, and cost-effective access to financial services. In response, traditional financial services firms are increasing their investments in digital innovation. For fintech, banking and other financial service apps, authentication is a extremely critical step […] Read more »

Using SMS to Scale Social User Acquisition

April 20, 2016 Published by //

Articulating a user acquisition strategy is key for successful app adoption. But how do you define this strategy? User acquisition is expensive, country-specific regulations are complex, spamming is illegal and destructive to your brand, and maintaining a marketplace is challenging. Social invites have proven to be a key channel to overcome many unique user acquisition […] Read more »