In Context

The next-generation communications blog from Nexmo

New Nexmo Account Management Feature Is All About Team Empowerment

November 17, 2017 Published by // //

Nexmo is excited to announce that we have enhanced our account management features with a new capability that allows customers to manage their accounts with greater agility and flexibility. The account management permissions had previously centered around a primary account user who could add secondary users to the account with a subset of the primary […]
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Bots and AI: How Personal Will Personal Assistants Be?

November 16, 2017 Published by // //

Will AI-powered personal assistants know users well enough to make relevant, personalized recommendations? WIll they then become a channel for advertisers? Microsoft Technical Evangelist Martin Beeby and I discuss. Watch the clip of our conversation here, or scroll below the video to read the transcript. How Personal Will Personal Assistants Be? Martin Beeby (Technical Evangelist […]
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The GDPR: What It Means for Customer Communication

November 14, 2017 Published by // // // // //

Everything in customer communication changes on May 25, 2018. That’s the day the European Union’s new General Data Protection Regulation (GDPR) goes into effect, and it has serious implications for how companies communicate with their customers. How serious? Up to €20 million or 4% of your company’s global turnover for non-compliance. Read on to find […]
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The Customer Interface Is Conversational. It’s Time to Engage.

November 9, 2017 Published by // // //

Every business in the digital age contends with the challenges of effectively communicating with its customers across all the available—and proliferating—channels. They must continually integrate new channels into existing communication experiences or succumb to a fragmented customer experience with low engagement. The ideal customer experience allows customers to interact on the channel of their choice, […]
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Will Bots Give Rise to Voice SEO and Bidding on Spoken Queries?

November 9, 2017 Published by // //

As users increasingly rely on voice bots and personal assistants for recommendations on their buying decisions, businesses will do all they can to have their products and services listed among the suggested options. Opearlo Co-Founder/CTO Oscar Merry and I speculated on what that experience might be like for users. Watch the video of our conversation […]
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