Your success is our priority

We won't rest until you have accomplished your goals.

Pick a support plan:
Price per month
Free
Target response times
Mon - Fri
2 hrs
Sat-Sun, Holidays
4 hrs
Mon - Fri
2 hrs
Sat-Sun, Holidays
4 hrs
Mon - Fri
4 hrs
Sat-Sun, Holidays
Next business day
Mon - Fri
4 hrs
Sat-Sun, Holidays
Next business day
See details for priority definitions and Nexmo Holidays
Support methods
Online Knowledgebase
Email
Chat (Mon - Fri)
Phone (Mon - Fri)
Service Status Notifications
System Monitoring
24x7

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Support plans

Standard
Standard Plus
Premium
Price per month
Free
€1,500/$1,650
€5,000/$5,750
Target response times
Mon-Fri
Sat-Sun, Holidays
Mon-Fri
Sat-Sun, Holidays
24x7

Urgent

Critical service unavailable

High

Serious service disruption

2 hrs

2 hrs

4 hrs

4 hrs

30 mins

1 hr

30 mins

1 hr

30m

30m

Normal

Other problems

Low

Minor or scheduled

4 hrs

4 hrs

Next business day

Next business day

2 hrs

4 hrs

4 hrs

Next business day

1 hr

2 hrs

* See details for priority definitions and Nexmo Holidays
Support Methods
Online Knowledgebase
Email
Chat (Mon - Fri)
Phone (Mon - Fri)
Service Status Notifications
System Monitoring
24x7
24x7
Custom
Designated Support Engineer