Your success is our priority
We won't rest until you have accomplished your goals.
Price per month
Free
Target response times
Mon - Fri
2 hrs
Sat-Sun, Holidays
4 hrs
Mon - Fri
2 hrs
Sat-Sun, Holidays
4 hrs
Mon - Fri
4 hrs
Sat-Sun, Holidays
Next business day
Mon - Fri
4 hrs
Sat-Sun, Holidays
Next business day
See details for priority definitions and Holidays
Support methods
Online Knowledgebase
Email
Chat (Mon - Fri)
Phone (Mon - Fri)
Service Status Notifications
System Monitoring
24x7
Support plans
Standard
Standard Plus
Premium
Price per month
Free
€1,500/$1,650
€5,000/$5,750
Target response times
Mon-Fri
Sat-Sun, Holidays
Mon-Fri
Sat-Sun, Holidays
24x7
Urgent
Critical service unavailable
High
Serious service disruption
2 hrs
2 hrs
4 hrs
4 hrs
30 mins
1 hr
30 mins
1 hr
30m
30m
Normal
Other problems
Low
Minor or scheduled
4 hrs
4 hrs
Next business day
Next business day
2 hrs
4 hrs
4 hrs
Next business day
1 hr
2 hrs
* See details for priority definitions and Holidays
Support Methods
Online Knowledgebase
Email
Chat (Mon - Fri)
Phone (Mon - Fri)
Service Status Notifications
System Monitoring
24x7
24x7
Custom
Designated Support Engineer