We could bombard you with stats about uptime, throughput and reduced latency. But that doesn’t capture the care and effort that our team put in behind the scenes to make sure every communication gets through – with the quality you expect.
Our vision has always been to tear down barriers to entry so that any developer can innovate and companies could go global from day 1 – without having to worry about regulation, compliance, latency and deliverability. Today, we’re pleased to say that these barriers to entry are at rock bottom. But despite becoming an established player in record time with growth over 200% and a turnover of over $75 million, we retain the eagerness of a start-up to innovate.
The year it all began
vendors around the world
direct connections to carriers
We’ve always known that, despite our APIs doing all the heavy lifting behind the scenes, it takes a human touch to really drive home success. After all, glitches happen. Discover why we approach support the way we do.
Tony and Eric, our co-founders, rolled up their sleeves and personally helped customers resolve issues for the first 3 years. Both of them have over 1,000 resolved tickets under their belt and a 95% customer satisfaction ratio.
Anyone joining Nexmo has to graduate from what we call the ‘Helpdesk Academy’. This means solving tickets until they get a 5 satisfaction rating which is accompanied by a big pat on the back from the whole company.
Part of your team
Ever wonder how we achieve the remarkable customer satisfaction ratio of 95%? It’s simple. Our 24/7 support staff tell us they feel part of a wider team: yours. And that they love the rewards of working with people to help them succeed.
“Between the ease of integration, low prices, fast response rate for customer support issues, and easily navigable docs, we’ve been very impressed with Nexmo.”
Nicolas Schwartz, Technology Lead, BlaBlaCar
What the experts say
Nexmo has enabled lean, agile, scalable and cost- effective solutions for enterprises
Cool Vendors in Communications Service, Provider Operational and Business Infrastructure, 2014
A high-quality, extremely reliable global network
IDC Insights Research
Worldwide Cloud Communications Platforms 2014–2018 Forecast: The Resurgence of Voice and SMS